This Privacy Policy outlines how “Keep Travel,” process personal information collected through the Keep Travel Platform. Depending on your location and activities on the Keep Travel Platform, the supplemental privacy pages listed below may be applicable to you. Please follow the links and review the supplemental information provided there, offering insights into how we process personal information for those regions and services.

  1. DEFINITIONS Terms not explicitly defined in this Privacy Policy have the same definitions as those in our Terms of Service.
  2. PERSONAL INFORMATION WE COLLECT 2.1 Information needed to use the Keep Travel Platform: We collect personal information necessary for your use of the Keep Travel Platform, including but not limited to:
  • Contact Information, Account, Profile Information: Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo.
  • Identity Verification and Payment Information: Such as images of your government-issued ID, ID number, verification information, and payment account details.

2.2 Information you choose to provide us: You can opt to provide additional personal information, such as:

  • Additional Profile Information: Such as gender, preferred language(s), city, and personal description.
  • Address Book Contact Information: Contacts you import or enter manually.
  • Other Information: Provided when filling in forms, adding information to your account, responding to surveys, participating in promotions, or sharing your experience.

2.3 Information Automatically Collected by Using the Keep Travel Platform and our Payment Services: When using the Keep Travel Platform and Payment Services, we automatically collect personal information, including:

  • Geo-location Information: Determined from your IP address or mobile device’s GPS.
  • Usage Information: Pages or content viewed, searches, bookings, and other actions on the Keep Travel Platform.
  • Log Data and Device Information: Details about your usage, IP address, access dates and times, hardware and software information, unique identifiers, crash data, and cookie data.

2.4 Personal Information We Collect from Third Parties: We collect information from third-party sources, such as:

  • Third-Party Services: Information from services like Google, Facebook, or WeChat, when linked to the Keep Travel Platform.
  • Background Information: For US Members, criminal conviction reports or sex offender registrations.
  1. HOW WE USE INFORMATION WE COLLECT 3.1 Provide, Improve, and Develop the Keep Travel Platform: We use personal information to enable platform access, facilitate payments, conduct analytics, provide customer service, send notifications, personalize experiences, and enable use of enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment: Personal information is used to detect and prevent fraud, spam, abuse, conduct security investigations, and enforce compliance with legal obligations and terms.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing: We may use personal information for promotional messages, marketing, advertising, and event invitations based on user preferences.

3.4 Provide Payment Services: Personal information is used for payment processing, fraud prevention, and compliance with legal obligations.

  1. SHARING & DISCLOSURE 4.1 Sharing With Your Consent or at Your Direction: Information may be shared with consent, such as authorizing third-party applications or participating in promotional activities.

4.2 Sharing Between Members: Certain information is shared between Guests and Hosts to facilitate bookings, including profile information, booking history, and contact details.

4.3 Information You Publish in Profiles, Listings, and other Public Information: Publicly visible information includes profile details, listing information, reviews, and community forum content.

4.4 Host Service Providers: Hosts may share information with third-party service providers to manage services like cleaning.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm, and Protecting our Rights: Information may be disclosed to comply with legal obligations, respond to legal requests, prevent harm, or protect rights.

4.6 Programs with Managers and Owners: Personal information may be shared with Building Management for program facilitation, including guest booking and compliance information.

4.7 Host Information Provided to Keep Travel for Work Customers: Booking information may be disclosed to Enterprise-affiliated Guests for work-related purposes.

4.8 Service Providers: Affiliated and unaffiliated service providers may access personal information to support business operations, including identity verification, background checks, and fraud prevention.

4.9 Business Transfers: In the event of a merger, acquisition, or bankruptcy, assets, including personal information, may be sold, transferred, or shared.

4.10 Corporate Affiliates: Personal information may be shared within the corporate family of companies for integration, promotion, and improvement of Keep Travel services.

  1. OTHER IMPORTANT INFORMATION 5.1 Analyzing your Communications: Communications may be reviewed, scanned, or analyzed for various purposes, including fraud prevention, risk assessment, and customer support.

5.2 Linking Third-Party Accounts: Linking Keep Travel accounts with third-party services may result in certain information being published on public profiles and shared with Friends on the platform or third-party services.

5.3 Third-Party Partners & Integrations: Keep Travel may link to third-party services, subject to the privacy policies of those providers.

  1. YOUR RIGHTS You have rights consistent with applicable law, including managing your information, accessing and porting data, and requesting data erasure.
  2. SECURITY While perfect security cannot be guaranteed, Keep Travel implements and updates security measures to protect information against unauthorized access, loss, destruction, or alteration.
  3. CHANGES TO THIS PRIVACY POLICY Keep Travel reserves the right to modify this Privacy Policy, with material changes communicated to users at least thirty (30) days before the effective date.
  4. CONTACT INFORMATION AND RESPONSIBLE KEEP TRAVEL ENTITIES For questions or complaints about this Privacy Policy, contact us at [Your Address]. For payment-related matters, refer to the contact information in the Payments Terms of Service page. Requests to cease processing data for direct marketing purposes can be sent via email to
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